Frequently Asked Questions

What are Steals?

The Star Tribune Steals program is a great way for you to take advantage of all the best things that the Twin Cities has to offer while saving 50%-90% off the original price.

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How do I sign-up for Steals?

That’s easy! Enter your email address in the upper right field at the top of the page and you’ll start receiving our daily Steals email.

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Is it safe?

We take reasonable measures to protect your personal information. Please see our privacy policy for details.

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How do I print my voucher and redeem the offer?

Generally, you will be able to print your voucher on the same day as purchased, and it is redeemable at the merchant during the promotional period listed on the deal page. Instructions and a map to the business are included on each voucher. You can always go back to your "My Deals" page to see the entire purchase history for your account. If you lose a voucher, or your dog eats it, you can always print the voucher again and you may use it as long as the old voucher hasn't been redeemed.

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If I don't use the full value of the voucher in one visit, can I use the remainder later?

No. Unless otherwise stated, you will not receive credit or cash back for any unused portion of a voucher. Please, always read the fine print when you purchase a Steal.

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What is Steals' refund policy?

If you have not yet redeemed your voucher and you would like a refund, please contact Steals customer service: steals@StarTribune.com If you have already redeemed your voucher and your question relates to the specific product or experience, please contact the merchant. Please note that Star Tribune is not the merchant and is not legally responsible for any products or services, or any merchant’s compliance with a Steal that you have purchased.

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What are Deal Bucks?

You earn promotional credits (called “Deal Bucks”) when someone you refer makes their first purchase of a Steal using your unique referral link. Successful referrals earn you $10 in Deal Bucks, good for the future purchase of another Steal. Please note that Deal Bucks are promotional credits only, they expire one (1) year from the date they are credited to your account, and they have no cash value. No more than $10 in Deal Bucks can be used at a time.

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One of my referrals purchased, but I didn't receive my Deal Bucks. What can I do?

The Star Tribune website adds Deal Bucks to your account automatically whenever a new user purchases a Steal using your unique referral link and the Steal closes. In order for your account to be credited, the referral must complete the purchase using your unique link.

There are many ways that a referral can nullify your link: clearing their web browser cache, using a different browser, or using a different computer (just to name a few). Star Tribune is not responsible for these circumstances and will not adjust Deal Bucks.

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When I try to sign in it is telling me that I have an invalid email/password.

When you sign up for Steals emails you are only signed up to receive the emails, not for an account. To purchase a Steal you must create an account by going to “Create an Account”. If you have an account but you are still getting that message, try clicking on 'forgot password?'

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I missed yesterday's deal. Can I still get it?

No. The only way to purchase another voucher for this specific merchant’s goods or services would be to wait for the merchant to offer another Steal through our site. steals.startribune.com or if you are finding it through email you will be directed to the latest deal that we offer.

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How will this purchase appear on my credit card statement?

Any voucher purchased will appear on your credit card statement with Nimblecommerce as the merchant name. There will also be a toll free number you can call if you have billing questions.

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Are taxes included when I purchase a voucher?

No. Sales tax will be collected, where applicable, upon redemption by the individual merchants who offered the Steal.

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Is gratuity included when I purchase a voucher?

If gratuities are included in the purchase price, this will be made clear on the offer landing page. If not mentioned, gratuities are not included. Please make note of any relevant redemption details and please read the fine print carefully.

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What if my voucher's promotional period has expired?

Vouchers are redeemable for goods/services only for a specified period of time. Once that promotional period has reached its expiration date, the voucher no longer has its full stated value. However, many merchants are still willing to honor the deal. Please contact the merchant and ask if they will honor the voucher. If the merchant will not honor the full stated value of the voucher after the promotional period, the merchant will still honor the voucher up to the amount that you actually paid for it. The amount you paid for the voucher never expires. If the merchant does not honor the voucher or refund the amount you paid for the voucher after the promotional period, please contact steals@StarTribune.com. and Star Tribune will make certain you receive a refund of the paid value of the voucher.

For more information about the terms and conditions governing Steals and Vouchers, please see our current Terms of Sale

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How can I get my business promoted through Steals?

We'd love to hear from you! Please contact steals@StarTribune.com for more information.

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